Question 1

How long are lessons?

Accepted Answer

Lessons are available in 1, 1.5, or 2-hour blocks, priced by your instructor. A test-day package is also available, with its duration set by your instructor to suit your test.

Question 2

Can I learn in a manual or automatic?

Accepted Answer

Both — every lesson is taught in a dual-control vehicle, and you can choose manual or automatic when you book.

Question 3

What's included in a lesson?

Accepted Answer

Every lesson includes a dual-control vehicle, free pick-up and drop-off within our service suburbs, and logbook signing for learner drivers.

Question 4

What's your cancellation policy?

Accepted Answer

You can reschedule or cancel a lesson free of charge up to 24 hours before it starts, from your account. Inside 24 hours it's up to your instructor: they can refund you or move the lesson for free, or keep the lesson price (see our Terms).

Question 5

What's included in the test-day package?

Accepted Answer

Pick-up, a pre-test warm-up drive to settle your nerves, and use of your instructor's dual-control vehicle to sit your Practical Driving Assessment — priced and timed by your instructor to suit your test.

Question 6

Which suburbs do you service?

Accepted Answer

StartLDrive instructors are listed right across Australia — search your postcode on our Find an Instructor page to see who's near you.

Question 7

How do I book a lesson?

Accepted Answer

Search your postcode on our Find an Instructor page, open an instructor's profile to see their prices, reviews and weekly availability, then pick a time and pay online. You'll get a confirmation and a reminder before the lesson.

Question 8

How do I pay?

Accepted Answer

By card, online, when you book. Payments are processed securely by Stripe, so there's no cash to sort out with your instructor on the day.

Question 9

Can I buy lessons in bulk?

Accepted Answer

Some instructors sell bundles of lessons at a discount - you'll see them on their profile. Bundle credits can only be used with the instructor you bought them from.

Question 10

Are the instructors qualified and checked?

Accepted Answer

Yes. Every instructor applies with their driver's licence, their state driving instructor's licence and a Working with Children Check, and we review their documents before they're listed.

Question 11

Do I need a learner's permit?

Accepted Answer

Yes - you need a current learner's permit (or a licence) for your state before you can drive in a lesson. Bring it with you every time.

Question 12

What if something goes wrong with a lesson?

Accepted Answer

Open the lesson in your account, choose Report a problem and tell us what happened. We'll look into it with the instructor.

Question 13

Can I review my instructor?

Accepted Answer

Yes - once your lesson is complete you can give your instructor a star rating and a written review, which shows on their profile to help other learners choose.

FAQ

Questions and answers